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VALUE-IT provides techniques for adaptive, hierarchical bundling of IT services that match consumer needs. An IT service is a commercial service, ordered and provisioned on-line.

Consider clearing Intellectual Property Rights (IPR) for music, and repartitioning the paid fees to artists. ‘Clearing’ and ‘repartitioning’ are commercial, fully automated services, performed by right societies who get paid for this. Artists (re)select their preferred society for each different right. Since a track usually has a multiple artists and rights, each track requires a constellation of societies, which may change over time. Our VALUE-IT software configures for each track a specific constellation of right societies on-the-fly, and adapts the constellation if service quality criteria are not met anymore.

With computer assisted consumer need elicitation we obtain functional and quality IT service requirements. We match these with commercial IT-service descriptions in a multi-supplier catalogue to find utility-increasing service bundles. Then we automatically compose alternative constellations who provide these bundles, but such that all enterprises can earn money. Then we compose supporting coordination processes and web-services.

All composition is controlled by skeletons. These are designed by tools of BizzDesign. A preference ordering is made for the alternative constellations, to select the provisioning constellation. For service provisioning, we use the Cordys platform. Then, the provisioned bundle is continuously monitored; if the bundle does not meet requirements anymore, a new constellation is configured. The composition process (need elicitation, service matching, (re)configuration, monitoring) assumes a hierarchical organization of enterprises, in which an enterprise decides for the hierarchically lower enterprises.


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Ivan S. Razo-Zapata, Jaap Gordijn, Pieter Leenheer and Roel Wieringa. E3service: A critical reflection and future research. In Business & Information Systems Engineering, Vol. 57(1):51-59, 2015.
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Jaap Gordijn, Ivan Razo-Zapata, Pieter Leenheer and Roel Wieringa. Challenges in Service Value Network Composition. In Kurt Sandkuhl, Ulf Seigerroth and Janis Stirna editors, The Practice of Enterprise Modeling, Vol. 134:91-100 of Lecture Notes in Business Information Processing, Springer Berlin Heidelberg, 2012. URL
ISBN 978-3-642-34548-7.
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Ivan S. Razo-Zapata, Jaap Gordijn, Pieter Leenheer and Hans Akkermans. Dynamic Cluster-based Service Bundling: A value-oriented framework. In Commerce and Enterprise Computing (CEC), 2011 IEEE 13th Conference on, 2011. PDF
Ivan S. Razo-Zapata, Pieter Leenheer and Jaap Gordijn. Value-based Service Bundling: a Customer-Supplier Approach. In In Proc. of Service-oriented Enterprise Architecture for Enterprise Engineering (SoEA4EE) Scientific Workshop (EDOC 2011), 2011. PDF
Jaap Gordijn, Pieter De Leenheer and Ivan Razo-Zapata. Generating Service ValueWebs by Hierarchical Configuration: An IPR case. In Proceedings of HICSS 44, 2011. PDF
Ivan Razo-Zapata, Pieter De Leenheer and Hans Akkermans. Service Value Networks for Competency-Driven Educational Services: A Case Study. In Proceedings of the 6th international BUSITAL workshop, 2011, 2011. PDF
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Ivan Razo-Zapata, Ania Chmielowiec, Jaap Gordijn, Maarten Van Steen and Pieter De Leenheer. Generating Value Models using Skeletal Design Techniques. In Proceedings of the 5th international BUSITAL workshop, 2010. PDF Abstract
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Ivan Razo-Zapata and Jaap Gordijn. Automatic Service Configuration under e3value approach. In Hans Weigand and Sjaak Brinkkemper editors, Doctoral Consortium CAiSE 2009, Vol. 479 of Workshop proceedings, CEUR, 2009. PDF Abstract
Jaap Gordijn, Sybren Kinderen, de, Vincent Pijpers and Hans Akkermans. E-Services in a Networked World: From Semantics to Pragmatics. In J Domingue, Dieter Fensel and P Traverso editors, Proceedings of FIS 2008, Vol. 5468:44-57 of LNCS, Springer Verlag, 2009. PDF Abstract
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Ania Chmielowiec, Guillaume Pierre, Jaap Gordijn and Maarten Van Steen. Technical Challenges in Market-Driven Automated Service Provisioning. In Karl M. Goschka, Schahram Dustdar, Frank Leymann and Vladimir Tosic editors, Proceedings of the 3rd Workshop on Middleware for Service Oriented Computing, MW4SOC, Pages 25-30, ACM, 2008. PDF Abstract
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